Business conditions:

General conditions:

These business conditions apply to purchases in the online store www.meteva.cz

The conditions further define and specify the rights and obligations of the seller, which is the company Me Teva, Bc. Pavla Pavlištíková, IČ: 032 72 061, with its registered office at Oprechtice 99, 739 21, registered at the Municipal Office of the City of Frýdek-Místek under file no. and the buyer. All contractual relations are concluded in accordance with the law of the Czech Republic. If the contracting party is a consumer, the relations not regulated by the business conditions are governed by the Civil Code (No. 40/1964 Coll.) And the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not the consumer, the relations not regulated by the business conditions are governed by the Commercial Code, No. 513/1991 Coll., All as amended.

Definitions:

Consumer contract - a purchase contract, a work contract, or other contracts, if the contracting parties are the consumer on the one hand and the supplier resp. seller.

Supplier / seller - is a person who acts within the scope of his business or other entrepreneurial activity when concluding and fulfilling a contract. It is an entrepreneur who directly or through other entrepreneurs supplies the buyer with products or provides services.

Buyer / consumer - is a person who does not act within the scope of his business or other entrepreneurial activity when concluding and fulfilling the contract. It is a natural or legal person who purchases products or uses services for a purpose other than doing business with those products or services.

Buyer / not consumer - is a person who acts within the scope of his business or other entrepreneurial activity when concluding and fulfilling a contract.

Purchase contract - the buyer's order is a draft of the purchase contract and the purchase contract itself is concluded at the moment of delivery of the buyer's binding consent to this proposal (binding confirmation of the order by the seller). From this moment, mutual rights and obligations arise between the buyer and the seller.

Conclusion of the contract and business conditions:

By concluding the purchase contract, the buyer confirms that he has read these terms and conditions and the complaint procedure and that he agrees with them. The buyer is sufficiently informed of these terms and conditions and the complaint procedure before the actual execution of the order and has the opportunity to become acquainted with them. These business conditions and the complaint procedure form an integral part of the concluded contract. The contract is concluded in the Czech language, unless the circumstances on the part of the seller or buyer prevent this, the contract can be concluded in another language understandable to the parties. The concluded contract is archived by the seller for the purpose of its successful fulfillment and is not accessible to third parties. Information about the individual technical steps leading to the conclusion of the contract is evident from the ordering process in our online store and the buyer has the opportunity to check and possibly correct the order before sending it. These terms and conditions, as well as the complaint procedure, are displayed on the website of our online store and thus their archiving and reproduction by the buyer is enabled.

By paying for the goods, the seller transfers the ownership and use rights to these goods to the buyer. At the same time, the buyer undertakes to pay the full purchase price in the manner specified in the binding order.

An invoice / tax document and delivery note are issued and attached to each item if the customer chooses this option in the ordering process. Otherwise, the customer is sent an electronic invoice, which can be used at any time as a document for making a complaint. The buyer takes over the goods in the manner specified in the binding order. By signing, the buyer confirms receipt of the goods from the carrier or in person.

Order:

A binding order for the operator of the online store and the customer is created by sending the order through the shopping cart.

Order options:

  • goods can be ordered from the supplier only by filling out the electronic form of the online store, 24 hours a day. Before sending the order, we recommend carefully checking the individual items by the buyer. This will prevent possible later misunderstandings. The buyer has the opportunity to check the un-sent order and possibly correct it.

Order requirements:

  • Listing all the necessary requisites of the order is ensured by the ordering process in this online store

After receiving the order by the supplier, the buyer is informed by e-mail. If you find any discrepancies in this confirmation, please contact us immediately so that we can correct them. Immediately after receiving the order, its execution will begin. The buyer can be informed about the progress of order processing by e-mail or telephone.

Cancellation of the order by the buyer:

By sending the order (by clicking on the SEND ORDER button) by the buyer and its confirmation by the seller (automatically sent e-mail with a copy of the order sent to the specified e-mail address) a binding purchase contract is created (for more details on the contract creation process, see Definitions).

The order can be canceled only exceptionally, and always only with the consent of the seller. The request to cancel the order must be communicated by e-mail or telephone without undue delay.

If the customer does not take the ordered goods without prior cancellation of the order (accepted by the seller), the buyer, who is not a consumer, bears all costs incurred with this business case (logistics, banking, shipping, etc.). This does not affect the seller's right to compensation.

The buyer, who is a consumer and who does not collect the ordered goods without prior cancellation of the order (accepted by the seller), bears the costs incurred with delivery of these goods, if the goods can be returned under the consumer's legal right to withdraw from the contract (see below). In the case of goods for which it is not possible to exercise the consumer's right of withdrawal, the consumer shall bear the costs referred to in the previous paragraph. This does not affect the consumer's right not to accept the goods due to a breach of the purchase contract (see below). The goods remain the property of the seller, unless the buyer unreasonably takes them away, so there is no transfer of ownership. In such a case, the seller is entitled to demand a storage fee or reimbursement of costs for repeated replacement delivery.

If the customer does not pay the issued invoice by the specified due date, which is stated on this invoice, the customer is charged a penalty for delay in the amount of 0.5% of the price of the goods for each day of delay after this due date. This provision applies regardless of the chosen method of payment.

The customer always receives an electronic invoice before the goods are dispatched. The customer is obliged to always attach a valid e-mail address when sending the order.

If the buyer does not take over the paid goods within two months from the day when he was obliged to take over the thing, it is considered that the parties to the purchase contract have withdrawn from this. In such a case, the seller is entitled to reimbursement of costs incurred with the delivery, storage of goods and, where applicable, compensation for other damages, while the seller will claim these receivables from the buyer in the form of offsetting against the returned purchase price.

We reserve the right to cancel the order or part thereof in the following cases:

  • the goods are no longer manufactured or delivered,

  • the goods are unavailable for a long time,

  • the price of goods has changed significantly,

  • when a typographical error is found in the goods (description, photographs, etc.).

If this situation occurs, we will contact the customer by e-mail. If you have already paid for the goods:

  • after the cancellation is made, the money will be transferred back to the customer's account in the shortest possible time (usually within five working days from the confirmation of the cancellation by the seller). In the event that the order is changed and the resulting value of the order is higher after the change, the customer will be given a difference between these amounts. If the amount paid is higher, we will transfer the difference to the customer's account

Goods price:

The price of the goods includes the selling price with VAT. Basic VAT rate 21%. The price of the goods does not include postage and packing. This is added in the shopping cart to the total value of the ordered goods. The operator of the online store www.meteva.cz reserves the right to change prices without notifying customers. It is not possible to change prices on already closed and confirmed orders for individual items.

Method of payment:

  • by bank transfer - on the basis of a payment document, which we will send to the buyer's e-mail address after the order has been placed and invoiced. The goods will not be delivered until the payment has been credited to our account. In case of non-collection of the goods, the procedure is as described above in the chapter Cancellation of the order by the buyer.

Transport and collection of goods:

  • sending as standard (business package) - Česká pošta, sp

  • personal collection - the date and place of delivery can be arranged by phone or e-mail. The seller undertakes to contact the buyer as soon as possible.

Prices of postage and packing:

  • price of postage and packing when paying by bank transfer - CZK 100

The buyer, who is not a consumer, is obliged to inspect the goods upon receipt. If this buyer finds discrepancies when receiving the goods from the carrier, eg the packaging is visibly damaged, the buyer will check the shipment together with the carrier and in case of damage to the goods will immediately record the damage to the shipment (a copy must be given to the buyer). In case of damage to the goods, the buyer has the right not to accept the goods. Subsequent claims for mechanical damage to the goods will no longer be accepted. The buyer will immediately inform the supplier about damage to the shipment to arrange a remedy.

The buyer consumer cannot be obliged to inspect the goods upon receipt, however, our company, in its own interest, recommends that it perform this inspection in accordance with the previous paragraph. This will prevent possible complications with handling complaints about goods damaged in transit. This complaint will be based mainly on the transport document, in which the consumer has the opportunity to state the status of the delivered consignment. The consumer has the right not to accept the delivered goods, which will show signs of external damage, and to demand the delivery of a new one.

Terms of delivery:

Dispatch of goods usually takes place from 5 to 10 days from the execution of the order on working days to the delivery address specified in the order. We send the goods we have in stock the next day!

The consumer's right to withdraw from the contract:

The consumer has the right according to § 53 par. 7 of the Civil Code. withdraw from the contract within 14 days of receipt of the goods, if the contract was concluded by means of distance communication (via the Internet). This right does not serve as a way of resolving a complaint about goods, if the delivered goods show a defect, the buyer proceeds according to the complaint procedure.

If the consumer decides to exercise this right, he must deliver the withdrawal from the contract no later than the 14th day after taking over the thing. We recommend doing so best in writing, which ensures in particular the provability of the legal act performed, which cancels the contract.

We ask for the invoice / tax document number, delivery note, date of purchase and your account number.

Withdrawal from the contract is effective by its delivery within the statutory period. We recommend insuring the returned goods. Upon meeting the legal conditions for withdrawal from the contract, the buyer will be sent a credit note with an amount corresponding to the purchase price of the goods reduced only by the actual costs incurred by the seller associated with the return of goods. The credit note is signed by the buyer under the VAT Act and sent back to the seller. On the basis of the signed credit note, the amount for the goods will be returned to the consumer on his account no later than 30 days from the withdrawal from the contract.

Except in cases where withdrawal is expressly agreed, the consumer may not withdraw from the contract in accordance with paragraph 7

  • for the provision of services, if their performance was started with his consent before the expiry of the period of 14 days from the acceptance of the performance,

  • for the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the supplier,

  • for the supply of goods adapted to the consumer's wishes or for his person, as well as goods which are subject to rapid deterioration, wear or obsolescence,

  • for the supply of audio and video recordings and computer programs, if the consumer has broken their original packaging,

  • for the supply of newspapers, periodicals and magazines,

  • consisting of a game or lottery.

Conditions for the possibility of returning the goods:

  • the goods must be returned complete and in their original condition, including the original packaging,

  • the goods and the packaging must not be damaged in any way (except for the normal breakage of the packaging caused by the removal of the packaged goods),

  • the goods must not show signs of wear and tear.

If the above conditions are not met, the seller may assert claims against the consumer arising from his unjust enrichment consisting in a reduction in the value of the returned goods.

Do not send the goods back by cash on delivery! The shipment will be rejected.

The place of application for withdrawal from the contract is the address: Me Teva, Oprechtice 99, 739 21, Oprechtice-Paskov. After physical receipt and inspection of the goods, a credit note is issued to the buyer. The paid purchase price is refunded, shipping costs are not refundable. The seller has the right to reimbursement of costs actually incurred in connection with the return of goods.

Please note that this period is intended to enable the consumer to become sufficiently acquainted with the characteristics of the purchased goods and cannot be understood as a right to borrow the goods.

Responsibility for web content:

  • we are not liable to any other party for direct, indirect, extraordinary or other consequential damages caused by the use of information from our website and / or the malfunction or unavailability of certain services.

  • we do not provide any warranties or guarantees other than the statutory warranties and warranties provided beyond the law by suppliers of products and service providers offered on the store's website.

Final Provisions:

The Purchasing Rules take effect on May 8, 2019. The supplier reserves the right to make changes without prior notice.

By creating a binding order, you confirm and accept the principles of personal data processing.

Complaints Procedure

1. General provisions and definitions

1. These complaint rules were prepared in accordance with the Civil Code and Act no. on consumer protection and applies to consumer goods (hereinafter referred to as goods), for which the rights of the buyer from liability for defects (hereinafter referred to as complaints) are applied.

2. The seller is www.meteva.cz, Bc. Pavla Pavlištíková, IČ: 032 72 061, with its registered office at Oprechtice 99, 739 21, Oprechtice - Paskov, registered at the Municipal Office of the City of Frýdek-Místek. The buyer is an entity that has entered into a contract with the seller for the purchase of goods.

3. The seller may apply these Complaints Rules to a buyer who is not a consumer, otherwise the rights arising from liability for defects are governed by the concluded contract and the Commercial Code.

2. Conflict with the purchase contract

In the event that the item is not in accordance with the purchase contract upon receipt by the buyer (hereinafter referred to as the conflict with the purchase contract), the buyer has the right to sell the item free of charge and without undue delay to the condition corresponding to the purchase contract, either by exchanging or repairing a thing; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the conflict with the purchase contract before taking over the thing or caused the conflict with the purchase contract himself. A discrepancy with the purchase contract, which manifests itself within six months from the date of taking over the thing, is considered to be a conflict already existing at the time of taking over, unless it contradicts the nature of the thing or unless proven otherwise.

3. Warranty conditions

1. In the event that defects of the goods occur after the acceptance of the goods by the buyer during the warranty period, the buyer may file a justified complaint.

2. The length of the warranty period is governed by the applicable provisions of law. Unless otherwise stated by the manufacturer, it is therefore 24 months old and starts running on the day of receipt of the goods.

3. The seller is responsible for defects in the goods upon receipt and for material or manufacturing defects that occur after receipt during the warranty period.

4. The guarantee cannot be claimed in the following cases:

  • If the warranty period for the claimed goods has expired before the date of the claim - the warranty has expired.

  • The defect was caused by improper use of the goods.

  • The defect was caused by non-compliance with the instructions set by the manufacturer.

  • The defect was caused by unprofessional installation, handling, operation, manipulation or neglect of care of the goods.

  • The defect was caused by unauthorized intervention in the goods or other modifications without the permission of the manufacturer.

  • The defect was caused by connection to the electrical network that does not comply with the relevant ČSN standard.

  • The goods were damaged by the elements.

4. Warranty Rights

The warranty period is extended by the time for which the goods were under warranty repair. In the event of an exchange of goods, the buyer receives a new warranty.

When claiming the warranty, the consumer has:

  • in the case of a remediable defect, the right to free, proper and timely removal of the defect, the right to replace defective goods or defective parts, unless this is disproportionate due to the nature of the defect, and if such a procedure is not possible, the right to a reasonable discount prices or withdraw from the purchase agreement

  • in the case of an irreparable defect preventing the proper use of the goods, the right to exchange defective goods or to withdraw from the purchase contract

  • in the case of remediable defects occurring in large numbers or repeatedly and preventing the proper use of the goods, the right to exchange defective goods or withdraw from the purchase contract

  • in the case of other irreparable defects and if it does not require the exchange of the item, the right to a reasonable discount from the purchase price or to withdraw from the purchase contract

5. Complaint handling

1. The place of complaint is the address: Me Teva, Bc. Pavla Pavlištíková, Oprechtice 99, 739 21, Oprechtice-Paskov

2. In a situation where the seller has decided to send the goods back to himself, the buyer shall, in his own interest, ensure that the goods are packed in suitable and sufficiently protective packaging material meeting the requirements of transport of fragile goods and mark the shipment with appropriate symbols.

3. The employees of our establishment, after the proper settlement of the complaint, will invite the buyer to take over the repaired goods.

4. It is always necessary to make a written report on the detected defects and the form of their elimination, we recommend the buyer to keep these confirmations during the warranty period.

5. If the complaint was unjustified (see paragraph 3), the seller shall state in writing the reason for the rejection of the complaint in the complaint protocol. In such a case, the buyer is not entitled to reimbursement of the necessary costs incurred in connection with the exercise of rights from liability for defects.

6. The seller decides on the complaint immediately, in complex cases within 3 working days. This period does not include the time appropriate to the type of product or service required for a professional assessment of the defect. Complaints, including defects, will be settled without undue delay, no later than 30 calendar days from the date of the complaint, unless the seller and the buyer agree otherwise.

7. The seller shall issue to the consumer a written confirmation of when the consumer has lodged a complaint, what its content is and what method of handling it requires. Furthermore, the seller will issue the consumer a confirmation of the date and manner of handling the complaint, including a confirmation of the repair and its duration. In the event of a rejected complaint, the seller shall issue a written justification for the rejection to the consumer.

6. Final provisions

These Complaints Rules come into force on 28 September 2019. We reserve the right to make changes to the Complaints Rules.